We offer a warranty, but it is seldom used because of the quality and care in the making of the furniture.

The Amish do not have a production line, but a quality line.

Warranty

With all of our builders we are very confident of its quality wood products. That’s why we offer a warranty covering defects
in workmanship, material, and construction of our furniture for a period of two years. If a defect is found by the customer during that period, we will either repair or replace the defective item, or substitute a different item. The final decision is at the discretion of BluSteel Inc and in some cases the builder.

If the humidity moves out of the ideal range, solid wood tables could expand or contract, causing splits in the grain pattern and joints of the wood panels. These symptoms are the result of an uncontrolled environment and are not considered defective. If the environment is not controlled these conditions should be appreciated as an inherent characteristic of solid wood. Due to wood’s “open grain”, they tend to expand and/or contract in relationship to their environment. Indoor humidity levels in the range of 35-45% will minimize gapping, such as, at the center or ends of table leave and also on some smaller solid wood tops. Seasonal gapping or minor cracks in the grain pattern of solid wood are considered a normal occurrence and should not be assumed to be a defect of materials or workmanship. If, under normal conditions, the furniture develops a defect, such as deep cracks in a table, we will hire a specialist in your area to visit your home to assess the humidity level. The specialist will bring a portable hygrometer along to your house and record the humidity. Recorded humidity readings will be sent to BluSteel Inc. when the item is returned for repairs.  If the humidity is not in the range of 35-45%, the warranty is void and repair charges will be assessed. If the defect is due to material or workmanship, the item will be repaired.
If repairing is not practical, the item will be replaced.

Limitations:

The warranty will be honored if the consumer has the original sales receipt id through an Interior Decorator or we have found your invoice. The warranty is not transferable to another owner. The warranty is only valid on furniture purchased from BluSteel Inc and its website or through an Interior Decorator. All furniture not finished on underside of table as well as top are not under warranty.  Warranty does not include freight costs to and from factory or inspection fees – these costs are the responsibility of the customer. No credit for repairs will exceed total value of the repaired item.

Negligence, misuse, or accidents by the customer will void the warranty. (See section on how to care for solid wood furniture for details on proper handling to prevent voiding the warranty.)