Prior to packing an item for shipment, it has been inspected for any damage or flaws. If the item has flaws or scratches, it is not shipped. It is returned to the manufacturer for rebuild, repair or destruction.
Shipping Instructions
Type of Shipments:
We offer three methods of shipment and the choice is made predicated on the size of the item to be shipped.
UPS, PackShip USA or White
Glove.
General Information
All of our items are thoroughly inspected for damage before they leave our warehouse and are insured against damage during shipping. Please inspect your items before signing off to accept them. If you notice damage to the package, please note on your acceptance bill and notify the driver as to your concern. You also have the right to refuse the shipment. The package will then be returned to us for inspection and consideration.
UPS:
If the item is of a size and weight to ship UPS, we will ship
UPS. We will check our inventory and if in stock, the item should be
shipped within 3 – 5 business days. If the order is not in stock, we will
notify you via email as to the status of your order. Your order will not
be processed complete or billed until the item(s) is shipped complete
Make sure that you inspect your package. If you notice damage to the
package, please note on your acceptance bill and notify the driver as to your
concern, or refuse the delivery. Open the package and inspect your
purchase. If there is damage, immediately call UPS 1-800-PICK-UPS
(742-5877) and notify them oany damage. They will send out someone
regarding your claim
PackShip USA and White Glove:
Items designated PackShip USA or White Glove will require a
special quote of the rate. We will contact PackShip USA and they will
have a quote to us for you within 2 working days. We will be in contact
as to the status of the item(s) you ordered. Within a short period of
time you will know the status of the order and the shipping charges at which
time you accept or reject the order.
The difference between PackShip USA and White Glove, PackShip USA will notify
you as to a designated time for curbside delivery requiring a person to assist
in unloading the truck. This is curb-side delivery which does not insure
that the package will be taken into your home. Upon the company
contacting for the delivery, you can ask them of their policies. White Glove; a
team will come to your home on an appointment basis and remove the item(s) from
the packaging and place the item(s) where you want them and remove the packing material.
All you do is to direct them.
Pre-Inspection:
All of our items are thoroughly inspected for damage before they leave our workshop and are insured against damage during shipping. Please inspect your items before signing off to accept them. Special care is taken in packing and shipping these items and damage is rare. Remember, you can always refuse a shipment upon receipt.
PackShip USA:
If your item(s) are PackShip USA, someone will have to be there
for the delivery and assist the driver of your goods at the pre-appointed
time. Taking the item(s) into your garage or home may be additional
charges depending on the trucking company and you will need to discuss this
with them at the time of making your appointment. Please inspect your
packaging for holes, tears or any sign of damage in the bill prior to accepting
them. This is known as curb-side delivery, and they do mean curbside and
you may talk them into something else.
Please inspect your furniture upon delivery for damage. If damage has occurred
during transit please make sure it is noted on the carrier’s delivery slip
before he leaves your location. Then call PackShip USA immediately, toll-free
at 1-800-548-0852. You have the right to refuse any or all of your shipment due
to damage at the time of delivery. If you are having an issue, please call us
also so we are aware of your situation and we can be of assistance.
In the unlikely event that you or a Third-party carrier should find any damage
to your furniture during pickup at the PackShip USA warehouse, please notify
the warehouse supervisor immediately. Call us and PackShip at
1-800-548-0852, so that we can address the concerns.
White Glove Shipments:
A carrier will contact you for an appointed time for delivery of your furniture. They will bring the item into your home, remove packaging and set-up the item(s) wherever you wish and they will remove the packaging. Please note to inspect for any damage prior to opening of the package.
Packaging and Protection:
We make sure each piece is individually packed, crated and
specially handled. During the packaging process, all touch points of your
furniture (edges, corners, sharp points) are packaged with protective foam
called Foam In Place (FIP). FIP is manufactured foam that is dispensed with a
machine in a liquid state. While being dispensed, it expands and conforms to
the furniture, creating a mold as it sets up. This creates a custom fit around
the touch points of each piece. A gray film is placed between the furniture and
the liquid foam so the FIP does not touch the furniture. All flat sides and
tops are protected with 3/4" polystyrene sheets. A custom box made from
275 pound test, double wall cardboard sheeting covers each piece of furniture.
After boxing, large furniture pieces are strapped to pallets for easy transfer
by the carrier.
When you use our shipper, PackShipUSA, your furniture is 100% insured against
damages and is delivered in partial truckloads. Please be advised that
all piece of furniture being shipped will be double checked to insure that
there are no damages when leaving our location. You can refuse shipment if
damage is noted before receiving the item(s).
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